User Guide

1. Access the Platform

Use the main navigation to access the following areas:

• Products: search and browse products;
• Suppliers: find and review suppliers;
• Sign In / Register: access or create a buyer account;
• Supplier Center: open the separate supplier portal;
• User Guide: open this guide.

The platform supports English, German, French, Spanish, Italian, Russian, and Arabic. Content without a translation is displayed in English.

2. Registration and Sign In

Create a buyer account

1. Select Register in the main navigation.
2. Enter your first name, last name, email address, password, and country. Company name is optional.
3. Select Get Code and check your email for the six-digit verification code.
4. Enter the code and accept the platform terms.
5. Select Create Account.

Passwords must contain at least eight characters. If the verification code expires, select Resend. Check your spam folder if the email does not arrive.

Sign in, reset your password, and sign out

Enter your registered email address and password on the Sign In page. Select Forgot Password to reset your password by email verification. When signed in, use Sign Out in the navigation or account area to end your session.

3. Find and View Products

Search products or suppliers

Select Products or Suppliers beside the search box, enter a product name, model, company name, or sourcing keyword, and then run the search.

Browse, filter, and sort

Browse from All Categories or use the category menu on the product list. Available filters can include price range, MOQ, supplier location, and verification status. Results can also be sorted by relevance, order volume, price, or newest products.

Product details

A product page can include images, video, price or a quote prompt, currency, MOQ, overview, specifications, certificates, attachments, and supplier information. Select the supplier name to view its company profile, factory media, certifications, and other products.

MOQ means Minimum Order Quantity. If a product does not show a public price, send an inquiry to request a quote.

4. Send an Inquiry

Select Send Inquiry on a product page, or use the Quick Inquiry form.

Include your requirements, quantity, email address, optional company name, WhatsApp number with country code, and country or region.

For a faster and more accurate response, include the model, quantity, customization needs, target delivery date, destination, packaging, and certification requirements. After signing in, open My Account → Inquiries to review inquiry status and supplier replies.

5. Contact Suppliers

Use the contact option on a product or supplier page, or open My Account → Messages and select a supplier conversation.

Confirm quote validity, specifications, lead time, payment terms, and shipping terms in your conversation. Keep important transaction details in the platform message history.

6. Place and Manage Orders

Place an order

1. Select Submit Order on the product page.
2. Enter a quantity that meets or exceeds the MOQ.
3. Enter the contact name, email, phone number, country, and complete shipping address.
4. Add any special requirements in the notes field.
5. Submit the order and save the order number shown on the confirmation page.

Order status and payment

Open My Account → My Orders to review your orders. Common statuses include Pending Review, Confirmed, Shipped, and Cancelled. Once an order is confirmed, its details may show bank information, the amount due, and a payment reference. Verify all payment information before transferring funds.

After payment, upload proof of payment when requested. Under Review means the submitted proof is awaiting review. An invoice may become available after confirmation or shipment.

7. Buyer Account

After signing in, open My Account to use:

8. Supplier Center

Suppliers use a separate portal to manage their company and store. The buyer My Account area does not manage supplier operations.

The Supplier Center is used to maintain company information, manage products, process inquiries and orders, and communicate with buyers.