Privacy Policy

1. Scope

This policy applies to personal information processed through the Glosuppliers B2B buyer website and related services that link to this policy.

Supplier websites, payment providers, logistics providers, and other third-party services may have their own privacy policies. We recommend reviewing those policies before providing information to them.

2. Information We Collect

Information you provide

• Account details, such as your name, email address, country, company, and password in protected form;
• Contact and delivery details, such as phone number, shipping address, and recipient information;
• Inquiry, order, message, product requirement, and supplier communication details;
• Payment-related records you submit, such as payment references or proof of payment. We do not ask you to send full card credentials through platform messages;
• Support requests, feedback, and other information you choose to provide.

Information collected automatically

When you use the platform, we may collect device and browser information, IP address, language preference, pages viewed, referring pages, timestamps, and security or diagnostic logs.

Information from other parties

We may receive information from suppliers, service providers, fraud-prevention partners, and other parties involved in supporting an inquiry, order, account, or transaction.

3. How We Use Information

We use personal information to:

• Create, authenticate, secure, and manage user accounts;
• Connect buyers with suppliers and process inquiries, messages, and orders;
• Provide requested features, customer support, and service communications;
• Personalize content, language, and platform experience;
• Monitor performance, diagnose technical issues, and improve our services;
• Detect and prevent fraud, abuse, unauthorized access, and other harmful activity;
• Comply with legal obligations and enforce platform rules and agreements.

4. How We Share Information

We may share personal information:

• With suppliers: when necessary to respond to your inquiry, communicate with you, prepare a quote, or process an order;
• With service providers: for hosting, email delivery, security, analytics, customer support, and other services performed on our behalf;
• For legal and safety reasons: when required by law or reasonably necessary to protect users, the platform, our rights, or the public;
• In a business transaction: in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate safeguards;
• With your direction or consent: when you request or authorize the disclosure.

We do not sell personal information for money.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep users signed in, remember preferences, maintain security, understand platform performance, and support core website functions.

You can manage cookies through your browser settings. Blocking essential cookies may prevent sign-in or other account features from working correctly.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

Retention periods vary depending on the type of information, the purpose for processing it, and applicable legal requirements. Information may remain in protected backups for a limited period after deletion from active systems.

7. Data Security

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet service can guarantee absolute security. You are responsible for keeping your password and verification codes confidential and for notifying us if you suspect unauthorized account activity.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also have the right to object to or restrict certain processing and to withdraw consent where processing is based on consent.

You can update certain account information through your account settings. For other privacy requests, contact us using the details below. We may need to verify your identity before completing a request, and legal exceptions may apply.

9. International Data Transfers

Glosuppliers connects buyers and suppliers internationally. Your information may be processed in countries other than the country where you live, including where our service providers or relevant suppliers operate. Where required, we use appropriate safeguards for international transfers.

10. Children's Privacy

The platform is intended for business users and is not directed to children. We do not knowingly collect personal information from children who are not legally permitted to use the service. If you believe a child has provided personal information to us, please contact us.

11. Policy Updates

We may update this Privacy Policy to reflect changes to our services, practices, or legal obligations. We will post the updated policy on this page and revise the effective date. Where required, we will provide additional notice.